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The Move to Media Temple
So the old server decides to pack-in. 20 hours of uptime a day isn’t exactly a good thing and having to have the server physically restarted is as good as it shouting KILL ME DAMNIT. So I decided to have a mooch over to the hostess with the mostess (publicity), the one and only Media Temple.
Now to say this was a painless experience would be an outright lie, in fact thanks to their lazy non-existent slow, technical support and the inability to provide the server with the basic dev-tools required to even install updates yourself... yep the experience was much like crawling through glass butt naked with a 300lb weight lifter on your back randomly stamping on your head and telling you to eat glass.
Worth the hype; no. Although their control panel does give the option to restart your server yourself outside of plesk using virtuoso, that alone in no way outweighs the lack of the customer support.
My previous host was Aplus.net, who although fobbed me off with a server that had the spec of a gameboy, had a good live chat support, and an excellent return time on email support. So much so it took me a while to decide to leave their service.
Anyway boiling furnace of anger aside, it wasn’t all bad; they refunded every penny.
